For players aged 21 and above only

kg990 Responsible Gaming — Your safety is our first commitment

Q: What should I do if I feel my gaming is getting out of control?

First, contact kg990's 24/7 live chat or email support@kg990.cam. Our support team will help you set deposit limits, activate a time-out or enable self-exclusion. If needed, also seek advice from a mental health professional. Asking for help is the most courageous step you can take.

kg990 believes entertainment is meaningful only when it is safe and controlled. Our responsible gaming tools and guidelines are always ready to give you a healthy and enjoyable experience.

Our Safety Tools

kg990 provides several dedicated tools to keep every player safe. Use them at any time to ensure responsible gaming.

Set deposit limit

You can set your own maximum daily, weekly or monthly deposit limit. Once a limit is set it takes effect immediately and keeps you in control.

Time-Out Feature

When you feel you need a short break, take a time-out from 24 hours up to 30 days. During this time your account will be temporarily closed.

Self-Exclusion Feature

If you feel you need a longer break, use the self-exclusion option. Your account can be fully deactivated for anywhere from 3 months up to 5 years.

Session Timer

Keep the session timer running to track how long you are playing in each session. You will receive an automatic reminder when your set time is up.

Gaming History Review

View your complete deposit, withdrawal and betting history at any time. Transparency is the foundation of healthy habits.

Self-Assessment Test

Complete our self-assessment questionnaire to check whether your gaming habits are healthy. If you answer honestly, you will be able to judge for yourself.

What does responsible gaming mean?

Online gaming is a form of entertainment — but if left uncontrolled it can cause personal, family and financial harm. At kg990, responsible gaming means:

Play for entertainment, not for income

Online gaming is a form of entertainment. It should not be seen as a primary source of income or a solution to financial problems.

Stay within an affordable budget

Only play with money that you can afford to lose without putting pressure on your daily life.

Respect time limits

Give priority to time for your family, work and health. Set your own time limit before you start playing.

Do not try to chase losses

"I will win back what I lost" — this mindset is dangerous. Continuing to play after a loss only makes the damage worse.

Keep family responsibilities first

Never use money set aside for family needs on gaming. Family comes first.

Do not play under the influence of alcohol or emotional stress

Avoid betting when you are emotionally unsettled or feeling low. Decisions made with a clear mind are the right ones.

Warning Signs

If the following signs appear, it means your gaming habits are heading toward a problem. Seek help immediately in this situation.

You are spending more than your budget and playing even by borrowing money.

You are lying to or hiding things from family or friends about your gaming.

You feel restless, irritable or stressed when you are unable to play.

You are giving time meant for work, study or family to betting.

You keep trying to recover lost money and are losing even more.

You cannot get gaming off your mind — it is disrupting your sleep, eating or work.

Ask Yourself

If you answer these questions honestly, you will be able to judge for yourself whether your gaming habits are healthy. If two or more answers are "Yes", consider seeking help.

Are you spending more time or money on gaming than you planned?
Have you tried to cut down or stop playing but been unable to?
Has your gaming habit created problems in your relationship with your family?
Have you used savings or borrowed money for gaming?
After a loss, are you playing again to "chase your losses"?
Do you become irritable or moody when you are not gaming?

Seeking help is a sign of strength

Acknowledging a problem and asking for help is not a weakness — it is courage. kg990's support team is available 24/7 in Bengali, by your side. Contact us via live chat or send an email to [email protected].

Email: [email protected]
Support: 24/7 live chat (in Bengali)

10 Tips for Healthy Gaming Habits

Following these simple habits will keep gaming enjoyable and safe at all times.

Set your budget first

Decide your maximum spend before you start playing and stick to it.

Use deposit limits

Activate a daily or weekly deposit limit from the kg990 dashboard.

Keep track of your time

Use the session timer. Try not to play for more than one to two hours a day.

Take regular breaks

Every 30 to 45 minutes, get up, drink some water and take a short walk.

Take a break after a loss

Stop for a while to avoid making an even bigger loss by chasing the one you just had.

Play for entertainment only

See a win as a bonus, not a goal. The main goal is enjoyment.

Keep up other hobbies and activities

Do not give up time with friends and family, exercise and other hobbies.

Do not play under stress

Avoid betting when you are angry, sad or anxious.

Listen to feedback from those close to you

If family or friends express concern, take it seriously.

Use self-exclusion if needed

If you feel you are losing control, contact kg990 support right now.

Age Limit and Minor Protection

kg990 is for players aged 21 and above only. Participation in gaming by minors is strictly prohibited. We verify age at registration and may request additional documents if needed.

If there are children or teenagers in your home, make sure they cannot access your account. Use a strong password and never share your login details.

You can use parental control software to restrict access to gaming sites on your device. We are always mindful of protecting minors.

21+ 🔒 Age verification required 👶 Child protection guaranteed

Support and Contact

If you are experiencing a problem, you do not need to face it alone. The kg990 team and expert support are always ready.

Live Chat Support

Get support in Bengali 24 hours a day, 7 days a week on kg990's live chat. Ask any question related to responsible gaming.

24/7 support in Bengali

Email Support

You can also send a request for self-exclusion, limit setting or temporary account closure by email.

[email protected]

Professional Support

For gaming-related problems, consulting a mental health specialist or counsellor may be the best solution.

Get support

Enjoy safely — start today

Play responsibly and enjoy kg990's wide game collection and cricket betting. Check our FAQ for any questions.

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Frequently Asked Questions

Frequently asked questions about responsible gaming and their answers.

Go to the "Responsible Gaming" section in your account settings. There you will find options to set a daily, weekly or monthly deposit limit. Reducing a limit takes effect immediately. Increasing a limit requires a 7-day waiting period, which protects you from impulsive decisions.

At kg990, self-exclusion is available for 3 months, 6 months, 1 year or 5 years. During the self-exclusion period you will not be able to log in to your account and no promotional emails will be sent to you. Once the period ends, reactivation requires approval from the support team.

A time-out is a short-term break — from 24 hours up to 30 days. After that, your account is reactivated automatically. Self-exclusion is a long-term solution — from 3 months up to 5 years — and must be manually reactivated once the period ends. If you feel you have a problem, choose self-exclusion.

At kg990, the minimum deposit amount across all payment methods (bKash, Nagad, Rocket, Upay) is ৳300. The minimum withdrawal amount is ৳1,000. For responsible gaming, we advise you to deposit only the amount that fits within your budget.

Yes. Log in to your kg990 account and go to the "Transaction History" and "Betting History" sections to view full details of all deposits, withdrawals and bets. Keeping track of your spending is an important part of responsible gaming.

First, contact kg990's 24/7 live chat or email [email protected]. Our support team will help you set deposit limits, activate a time-out or enable self-exclusion. If needed, also seek advice from a mental health professional. Asking for help is the most courageous step you can take.

Use a strong and unique password and never share your login details. Always log out after use. Install parental control software on your device. kg990 follows strict age verification rules, but keeping your home safe is also your responsibility.

kg990's Commitment to Responsible Gaming

kg990 believes the wellbeing and family happiness of every player is more important than any revenue. We are committed to creating an environment on our platform where every player can enjoy entertainment safely.

Our safety tools — deposit limits, time-out, self-exclusion and the session timer — are not just there to meet requirements; they are built with genuine care for your wellbeing. Gaming is truly enjoyable only when you are safe.

For any questions or support: [email protected] | 24/7 live chat